Terms of Service and Disclaimer
Effective Date: July 14, 2025
These Terms of Service govern your use of the website and services provided by Cindi’s Castle Cleaning (“Company,” “we,” “us,” or “our”). By booking a service or using this website, you agree to these terms.
1. Services Provided
Cindi’s Castle Cleaning offers cleaning services for short-term rentals (STRs), residential homes, and move-in/move-out situations. Services may include general surface cleaning, bathroom and kitchen sanitation, floor cleaning, restocking of host-supplied items, and other tasks as listed at the time of booking. More details may be found on our Services page.
We reserve the right to decline or cancel services if conditions are unsafe, unsanitary, or outside the agreed scope of work.
2. Independent Contractors
All cleaning services are performed by vetted independent contractors. They are not employees of Cindi’s Castle Cleaning. They are independent business owners. While we perform background checks and maintain high quality standards, we are not responsible for the individual conduct or actions of independent contractors outside the scope of their cleaning assignment.
3. Scheduling and Booking
Bookings are made online via a third-party service (currently Taskbird). We are not responsible for technical issues, booking errors, or outages on the part of third-party platforms.
You are responsible for ensuring that the date, time, and access instructions provided are accurate. We may reschedule services in the event of contractor availability conflicts, emergencies, or weather-related issues.
4. Pricing and Payments
Service rates are provided at the time of booking. All payments must be made through approved cashless methods. We currently accept secure online payments through Stripe, which supports major credit cards, Google Pay, Apple Pay, and bank transfers.
New customers are required to submit payment before our cleaning team is dispatched. Once payment is received, your booking will be confirmed.
Established customers will be billed immediately after service is completed, using a securely stored payment method via Stripe.
Prices are subject to change and may vary depending on location, service type, and size of the property. Any additional services not listed in the original booking may incur additional charges and must be approved prior to service.
5. Cancellation and No-Show Policy
To avoid fees, cancellations or reschedules must be made at least 24 hours in advance.
Same-day cancellations or failure to provide access to the property may result in a full charge for the scheduled service.
6. Laundry Service
Vacation rental customers may request laundry service as part of their cleaning. Unless otherwise arranged, laundry will be taken off-site, washed, and returned during the next scheduled clean. This option allows for faster turnover and avoids delays between guests.
If the customer selects On-Site Laundry, a higher service fee will apply due to increased wait time.
We are not responsible for:
Damage to linens due to prior stains, wear, or improper care instructions
Lost or missing items not received or picked up at the time of service
Laundry services are provided as a convenience only. For specialty or sentimental items, we recommend handling those personally.
7. Satisfaction Guarantee
We aim to provide high-quality cleaning services and customer satisfaction. If you are not satisfied with your clean, please contact us within 24 hours. We will make reasonable efforts to correct the issue promptly.
8. Limitations of Liability
We are not liable for:
Pre-existing damage, excessive wear, or structural issues
Loss or damage due to improperly secured valuables or property
Failures resulting from the use of client-supplied products or tools
Delays caused by weather, traffic, property inaccessibility, or third-party platforms
Damages resulting from jobs that are incomplete due to lack of access or inaccurate booking details
We do not perform cleaning services involving lead paint, mold, asbestos, biohazards, pest infestations, or hazardous waste.
9. Third-Party Services
This website may use embedded tools, forms, calendars, and scheduling platforms provided by third parties (including Taskbird, Google, or others). Your use of these tools is subject to the privacy policies and terms of the respective platforms.
We are not responsible for data collection, outages, or errors caused by third-party services.
10. Content and Intellectual Property
All text, images, logos, and other content on this website are the property of Cindi’s Castle Cleaning unless otherwise noted. You may not copy, distribute, or reuse any content without written permission.
11. Disclaimer
All content provided on this website is for general informational purposes only. We do not guarantee that all services are suitable for every property. Individual results may vary.
Cindi’s Castle Cleaning is not responsible for decisions made based on website content, including booking decisions, product choices, or cleaning expectations.
12. Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the site or services indicates acceptance of the revised terms.